Frequently Asked Questions

What is seen by the eye determines what is relevant to the mind. Knowing what captivates the customers’ attention is the first step to creating web and print content that converts to action.

Graphic Designers, Marketing Managers and Researchers use attention data to optimize individual assets before going live.

trueSCAN helps you:

  • Identify the 3 to 5 most common barriers to conversion
  • Improve customer experience with neuro-design principles.
  • Build brand equity and drive customer loyalty.

We made as simple as possible.

Once you create a free account, you can upload your individual marketing asset. This can be a screenshot of your webpage, for example. The system will then produce a heatmap analysis of your image. 

In addition, you can request a detailed report that includes more information, such as attention scores and optimization tips. We will notify you by email once the analysis is ready, and we can walk you through the results on a quick call.

To buy credits, you can simply click on the “Buy Credits” button at the top right corner of the website. Feel free to contact us if you can’t find what you are looking for.

Detailed reports are available for any uploaded images. A report contains attention metrics as well as recommendations for improvement.

To order a report, you can select the images in your library that you’d like to understand in more detail, and click on request a report.  Once the payment is processed and the report is ready, we will notify you by email. This may take between 2 hours to 1 business day.

Every image is processed by our Predictive Eye Tracking algorithm and made available within a few minutes.  When the heatmap is ready, you will be notified by email. 

In your Library, the status of a task is updated in real-time. You can find the status of every image and if something doesn’t look right, we’re always available to help.


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2234 Prefontaine, Unit 1
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